FAQ

IS MY PERSONAL INFORMATION SAFE?

At Northern Lights, we prioritize the security of your personal information. Our website uses industry-standard Secure Sockets Layer (SSL) encryption protocol to safeguard all sensitive data transmitted during the checkout process. For more details on how we handle and protect your information, please refer to our Privacy Policy.

HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

Once you've added items to your Shopping Cart, simply click the “Check Out” button on the Shopping Bag page. Our streamlined checkout process will guide you through the steps swiftly and efficiently.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept payments via Apple Pay, Visa, Debit, MasterCard ect. ensuring that we can process payments from all major credit cards worldwide.

HOW DOES YOUR SHIPPING WORK? HOW LONG DOES IT TAKE?

Our shipping typically takes between 5-7 business days within the United Kingdom. For more detailed information, please refer to our Shipping Policy page.

I NEED TO CHANGE SOMETHING IN MY ORDER. HOW CAN I DO THAT?

You can make changes to your order before it has been shipped. If you need assistance with modifying your order details, please contact us promptly at support@northernlights.com

CAN I CANCEL MY ORDER?

Yes, you can cancel your order within 24 hours of placing it. Please send an email to support@northernlights.com within this timeframe and provide the reason for cancellation. We will process your refund within 24-48 hours.

MY ITEM ARRIVED DAMAGED/BROKEN, WHAT DO I DO?

If your item arrives damaged or you are unsatisfied with it, please contact our support team immediately. We will assess the issue and either send you a replacement at no extra cost or provide you with a full refund.

I HAVE MY ORDER NUMBER BUT I STILL HAVEN'T RECEIVED MY TRACKING NUMBER. WHEN WILL MY ORDER SHIP?

Orders typically take 1-3 business days to process and ship. Once your order has been shipped and your tracking number activated, you will receive an email notification promptly.

I'VE RECEIVED MY TRACKING NUMBER, BUT THERE IS NO SHIPPING INFORMATION AVAILABLE.

Please note that shipping information may take 24-48 hours to be updated by the carrier. International shipments may experience slightly longer delays. We appreciate your patience as the carrier processes and updates the tracking information.

WHAT IS YOUR RETURN POLICY?

For information on our return policy or to initiate a return, please refer to our Refund Policy page or contact us at support@northernlights.com.

HOW DO I CONTACT YOU WITH PRESS OR BUSINESS INQUIRIES?

For press or business inquiries, please reach out to us at support@northernlights.com

If you have any other questions or concerns, feel free to contact us anytime. Happy Shopping with Northern Lights!